Make sure you have the latest Shockwave plugin from macromedia.com
If you are using IE, try using Netscape (and vice-versa). Also, the Shockwave window must always have the focus of the keyboard. For example, if you alt-tab or click away to a different application in Windows, you have to click back anywhere on the Shockwave game window to gain the keyboard focus.
Other than that, I have very few ideas left.
What are the exact specs on the computer that you are using?
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